There have been a lot of Airlines companies in the news for stories about problems with passengers and their on-board pets!
Southwest Airlines is taking control before it gets outta hand here!
Southwest Airlines is rolling out a new policy when it comes to emotional support animals.
The changes are designed to make the policies easier for customers to understand and will go into effect on Sept.17 the airline said.
Emotional Support Animals (ESAs):
- ESAs will be limited to only dogs and cats
- ESAs will be limited to one per customer
- ESAs must remain in a carrier or be on a leash at all times
- Customers traveling with ESAs will still need to present a complete, current letter from a medical doctor or licensed mental health professional on the day of departure.